Privacy policy
Last updated November 9, 2026
This policy explains what information Trimline (“we”, “us”) collects, why we collect it, and what you can do about it. It covers this website and the Trimline service.
Information we collect
When you contact us or join the waitlist. If you fill in our contact or waitlist form, or email us, we receive your name, work email, company details and anything you include in your message. Waitlist members receive occasional updates about the beta and launch, and can unsubscribe at any time.
When you use the service. If you connect a mailbox or finance platform, we process the invoices, receipts, renewal notices, order forms and payment records related to your software vendors. We also process the emails exchanged with vendors during negotiations you’ve authorized. We don’t process personal or internal email that isn’t related to vendors.
When you visit the website. Our servers keep standard logs (IP address, browser type and the pages requested) for security and troubleshooting. We don’t use advertising cookies or third-party trackers.
How we use it
- To reply to your enquiries and run the audit you’ve requested.
- To build your renewal ledger, track deadlines and negotiate on your behalf with your approval.
- To calculate and invoice our fees.
- To build aggregated, anonymized pricing benchmarks that never identify you or your vendors’ terms with you.
- To keep the service secure and meet our legal obligations.
What we never do
We don’t sell your information. We don’t share your contracts, prices or vendor correspondence with other customers, vendors or brokers. We don’t accept payment from vendors.
Service providers
We use a small number of carefully chosen providers for hosting, email delivery and AI processing. They may only process your data to provide services to us, under written agreements that require them to protect it. Data sent to AI providers is not used to train their models.
Retention and deletion
We keep service data for as long as your account is active. When you disconnect an integration or close your account, we delete the synced data and access tokens within 30 days, apart from the records we’re legally required to keep, such as invoices. Contact form messages are kept for up to 24 months.
Security
Data is encrypted in transit and at rest. Integration access is read-only wherever the provider supports it, and staff access is limited to people who need it to serve you.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, or to object to how we use it. To make a request, email privacy@trimline.tech. We’ll respond within 30 days.
Changes
If we make material changes to this policy, we’ll update the date at the top of this page and notify active customers by email.